What our Customers say...

Testimonials

Staff has been great. 

The team that came out to my home was so wonderful, helpful, and mad this situation so much easier.

Wonderful crew - very professional!

Everyone I encountered was very professional.

They always provide great customer service. 

I called with an issue and Brandon was there the same day to get the job started.



Being a property manager I strive to make my property a place that residents want to call home. That being said any issue that arises, whether is water leaks, mold or foundation issues, I make them my top priority and SERVPRO is the First call on my list. I can call with an issue and my reps Akeisha and Brandon are there the same day to get the work started. They are very courteous not only to office staff but to my residents as well. They always provide great customer service and professionalism, while making sure that job is done right and in a timely manner. I would recommend SERVPRO 100% in any disaster, they help make my job stress-free.



I used SERVPRO for some necessary mold remediation in two of our units. The SERVPRO representative Akeshia was quite courteous and professional. They came out and did an assessment and proposal in a timely manner. The date of remediation was set within a day or two and the remediation was done quickly, efficiently and timely. The residents were happy and back in their apartments in no time. If I were to use one word describing my experience with SERVPRO it would be "Professionalism".

Timely, good communications. Julio was great!

I would use them again. 

The office staff was polite. 

I was impressed by SERVPRO® of North Raleigh & Wake Forest's technician's that performed services at my home. 

I would recommend SERVPRO® of North Raleigh & Wake Forest to my friends and family.

Great job by all. 

All 10's. 

Thank you so much for your attention to detail and scheduling. 

SERVPRO® was excellent and quick.

Thank you for all the help.

Amanda & Larry were totally professional and very nice!

Very pleased with everything. Will recommend to friends.

Thanks so much!

Very pleased with everything. Will recommend to friends.

Very helpful and informative.

Thanks for PROMPT service!

I have never previously had any company provide the excellent service that I have received. I cannot speak highly enough about your employees. In the beginning of the week, I said I wanted the same people to come every day. I understand that this wasn't always possible. Ultimately, I ended up meeting Brandon, Julio, Jhoel, Tracy, Andrew, Eric, Juan, and Donovan. Each and every one of these people were amazing. Brandon came by and spoke to me on the phone often, helping greatly with communications with the insurance adjuster. Tracy came by even over the weekend to monitor the drying process.
You have wonderful employees, and they have made a nightmarish experience bearable and somehow even enjoyable at times with their friendliness.
 

I was incredibly impressed and pleased with the service I received, with the professionalism and communication that Jhoel and Larry provided. They were very upfront with the impacts of the noise and let us know the process and what to expect at each point. All in all it was an excellent customer experience and you are fortunate to have such great staff.

Donovan and Andrew were both courteous, worked with us on our budget and professional. It was a pleasure to do business with SERVPRO®.

Thank you for everything!

The crew has been great!

Excellent service.

"Appreciated Andrew's professionalism."

Hey Brady,

Awesome service tonight. Over the past 10 years as an insurance agent I've dealt with more home owners claims than I can even count. I really appreciate your techs taking time to explain everything. They were extremely courteous and very professional.

Great Staff!

Very professional.

Very professional.

The staff was great!! Super friendly and professional. They did an excellent job!!!

Team was extremely professional and knowledgeable. Very pleased with their services.

Great work! Quick Service!

SERVPRO staff was very knowledgeable and took care of my home like it was their own.  Thank you SERVPRO for a job well done.

Great staff.

I can't thank you enough.  The communication among your staff was stellar.

Everything was nicely cleaned up after.

The two team members that responded could not be any better. So courteous and very knowledgeable.  Me being an older person, I so appreciate their respect and kindness. SERVPRO can be very proud of them and more companies would be very fortunate to have employees like these two gentlemen.  Kudos to you for hiring them both and to them for being who they are.  Made my experience much easier for me.

Thank you for providing assistance.  I was impressed with the level of service you all provided to get my home "like it never even happened."