SERVPRO of North Raleigh & Wake Forest, First Trinity Freewill Baptist Customer Testimonial
The trustee and member of a North Raleigh church awoke Saturday morning to a call from her Deacon. Apparently, the church had flooded, and it was a part of her duties to help get things sorted out. After notifying their insurance company, she made the call to SERVPRO, because she knew what we could do.
Betty Collins recounts her experiences after our team arrives on the scene. We performed a full inspection of the water damages to the North Raleigh property. A process that gives us an opportunity to explain the extent of damages and the ability to answer all of our customer’s questions. Once complete; we began taking the proper steps to help return things to normal.
Under these circumstances, our SERVPRO technicians were able to use air movers, water extractors, moisture detectors and other general equipment to perform the job properly. With our repair versus replacement attitude, we only had to remove about 3-inches of sheetrock in the affected area, vastly reducing repair costs associated with this claim.
In more extreme cases of flooding, half of the wall or the entire wall, along with any damaged insulation requires removal to complete the job correctly. When it comes to protecting your home or place of worship, there is no substitute for our expertly trained professionals. With industry standards as our baseline, we always look for better ways to produce the quality results you deserve.
SERVPRO technicians also go out of their way to make you feel like family, Andrew shows this by taking a personal interest in informing Betty thoroughly during the restoration process. Our customer felt like she was receiving help from a son, making the entire experience more enjoyable and informative. She even explains how a moisture detector works, putting more emphasis on the value of informing our customers.
Contact SERVPRO of North Raleigh & Wake Forest for access to technicians with IICRC-industry certification, who understand how stressful emergency situations like these can be. We have a dedicated staff ready to limit any disruptions you might experience, call today. (919) 790-1222