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Fire & Water - Cleanup & Restoration

What to Look for in a Professional Carpet Cleaning Company

3/6/2017 (Permalink)

Professional carpet cleaning for your North Durham home will help prolong the life of your carpet.

While you may know your local SERPVRO® can restore your home to its previous condition after a water loss, we also offer other services to keep your home in top condition, such as carpet cleaning.

If you have carpets in your home, then you know vacuuming is a part of your cleaning regime to keep your carpet in good repair. Vacuuming alone is not enough to keep allergens, bacteria and other uninvited houseguests out of your carpet. While many companies offer a carpet cleaning service, the IICRC warns against using any company that is not a professionally certified carpet cleaner. As a homeowner, it is recommended to have your carpets professionally steam cleaned at least once a year to maintain the life of your carpet.

Steam cleaning the carpet is a relatively straight forward process. Heated water is pumped through a spray extraction tool using a truck mounted power unit. The proprietary cleaning solution is injected under pressure deep into the carpet and 24 hours later your carpet is dry, fresh, and looking brand new. 

For high traffic areas of the home, a traffic lane cleaner is first sprayed and then worked into the fibers of the carpet before cleaning it using the hot water extractor. Based on the condition of the carpet, technicians may opt to use a free rinse emulsifying agent instead of a traffic lane clean.

Untrained persons and DIYers can likely cause additional damage by using too much water which will extend drying times and provide the perfect environment for potential secondary growth or pests. Using too little water or detergent leads to an overall inadequate job, while using too much detergent can cause the opposite effect leaving behind residue and leading to soiling. Professionally trained technicians may need to use different tools for different areas of the carpet and will know exactly what treatments will best suit your needs. 

When choosing a carpet cleaning company, you should look for one that is certified, communicates well, and cleans with solutions that will extend the life of your carpet.        


A properly trained technician will assess your carpet prior to beginning any treatment and may need to do a spot test in order to use to the correct tools and treatments. You should look for a technician that will inform you of the necessary steps to take to prolong the life of your carpet.


The technology needed to steam clean a carpet has become increasingly less expensive, however, that doesn’t mean less expensive is always better. IICRC (The Institute of Inspection Cleaning and Restoration Certification) technicians have access to resources and products that homeowners and non-certified persons do not. This allows for a superior clean that will prevent your carpet from deteriorating from left behind dirt and soil.   


Before any type of extraction is performed, the technician will vacuum up any loose soils on the carpet. Many companies use a high pH solution because customers seem pleased with their initial cleaning power. Unfortunately, using a high pH solution can damage your carpet’s fibers, shorten the life span of your carpet, and leave behind that stiff, crunchy feeling, which allows your carpet to pick up dirt faster than before it was initially clean. This is due to the film of residue left behind.

Our proprietary cleaning solution is in often low pH or in many cases a neutral pH which protects your carpet and gives a deep, long lasting clean.

Call us today at 919-790-1222 to schedule carpet cleaning services for your North Durham home, and see what a difference a professional clean can make.

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